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Delhi, Mumbai airport amongst the best 5 in the world

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Delhi’s Indira Gandhi International (IGI) Airport has been ranked the second best airport in the world, according to the 2011 Airport Service Quality rankings of Airport Council International (ACI). The IGI Airport has bagged the second slot in the 25-40 million passengers per annum (mmpa) category.
Chhatrapati Shivaji International Airport (CSIA), based in Mumbai,  was ranked the third best airport in the world by ACI. It also received the Airport Service Quality Awards for 2011. CSIA was also rated as the second best in India, for airports handling 25-40 MMPA

The survey was conducted across 180 airports in the world.

G V Reddy, managing director of Mumbai International Airport Pvt Ltd (MIAL), said, “This award is a reaffirmation of our vision to transform CSIA into one of the world’s best airports that consistently delight customers and be the pride of Mumbai. It is gratifying to note that we received this award last year in the 15-25 mppa category and again this year in the 25-40 mppa category.”

The survey, undertaken by ACI, was conducted with passenger feedback on fliers’ experiences from their arrival till departure. CSIA catered to 29.1 million passengers between April 2010 – March 2011, a MIAL spokesperson said

Seoul’s Incheon airport was placed in the first position while the Kuala Lumpur and Shenzhen airports were ranked fourth and fifth respectively.

Sources – Agencies.

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